Our story
Care West Disability Support Provider was founded with a clear vision: to create a support service that truly puts people first. Witnessing the struggles faced by individuals with disabilities and their families in finding reliable, compassionate, and consistent support inspired us to take action. We wanted to build a provider that values respect, independence, and community connection, ensuring every client feels heard and supported in achieving their goals.
Care West is about empowering people to live fulfilling lives, have choice and control, and feel supported with care and dignity, it's about more than just daily assistance.

Our personality
If Care West Disability Support Provider were a person, it would be someone who always makes others feel welcome, safe, and respected. With a warm smile, a listening ear, and a gentle but reliable presence, they would be compassionate and empathetic, always noticing when someone needs a little extra support or encouragement.

What makes us different
Care West Disability Support Provider stands out in Melbourne for its true local roots, family-based supports, and vibrant social and recreational focus:
- True Local Roots & Family-Based supports Care West focuses on serving communities like Melton and Bacchus Marsh, bringing a family-based, community-rooted approach to its services. It’s deeply invested in fostering personal, caring relationships with participants and families, unlike larger, impersonal organisations.
- Vibrant Social & Recreational Focus Unlike providers that concentrate merely on basic daily care, Care West stands out for its robust social and recreational offerings. Think creative activities, outings, and opportunities to forge genuine friendships and community belonging.
That emphasis on connection can make all the difference in fostering joy and independence.

Our impact
We are most proud of the genuine connections Care West has built within the community. We're not just providing services; we're helping people feel seen, valued, and empowered. Seeing participants grow in confidence, make new friends, achieve their goals, and truly feel included in the community is the greatest reward.
Care West has become known for its warm, family-style approach—where clients, families, and staff feel like part of something bigger than just a service. When participants are supported to live with independence and joy, their families feel relief, the community grows stronger, and a culture of inclusion spreads.
At the heart of it all, Care West is changing lives in real, meaningful ways—not just by meeting daily needs, but by giving people dignity, choice, connection, and hope.

Common Questions & Concerns
Before you reach out, here are some answers to common questions we receive:
- Will the staff treat me (or my loved one) with kindness and respect? We assure you that our team is compassionate, trustworthy, and genuinely caring.
- How flexible are you with services? You can adjust or stop services without hassle. We offer flexible service plans to suit your needs.
- How much will it cost? Will it be covered by the NDIS? We can help you understand NDIS funding and determine if our services fit within your budget.
- Will you really listen to what I want, or just tell me what’s available? We prioritize your goals and personalize our supports to meet your specific needs.
- Can I trust you to be reliable and consistent? Our staff are committed to being on time, following through, and providing consistent care.
- How do I know you’re the right provider for me? Care West Disability Support Provider offers amazing social and recreational activities, setting us apart from other providers.
- What if I don’t get along with the support worker? You can request a different worker without judgement if you feel uncomfortable.
- Do you really support community inclusion, or just basic care? We go beyond basic care to help you build friendships, get out into the community, and grow your independence.
- How quickly can I start receiving support? We understand the urgency and will work to get you support as quickly as possible.
- Is my privacy and dignity protected? We are committed to protecting your privacy and dignity at all times.