Common Questions & Concerns

Before you reach out, here are some answers to common questions we receive:

1. Will the staff treat me (or my loved one) with kindness and respect? We assure you that our team is compassionate, trustworthy, and genuinely caring.
2. How flexible are you with services? You can adjust or stop services without hassle. We offer flexible service plans to suit your needs.
3. How much will it cost? Will it be covered by the NDIS? We can help you understand NDIS funding and determine if our services fit within your budget.
4. Will you really listen to what I want, or just tell me what’s available? We prioritise your goals and personalise our supports to meet your specific needs.
5. Can I trust you to be reliable and consistent? Our staff are committed to being on time, following through, and providing consistent care.
6. How do I know you’re the right provider for me? Care West Disability Support Provider offers amazing social and recreational activities, setting us apart from other providers.
7. What if I don’t get along with the support worker? You can request a different worker without judgement if you feel uncomfortable.
8. Do you really support community inclusion, or just basic care? We go beyond basic care to help you build friendships, get out into the community, and grow your independence.
9. How quickly can I start receiving support? We understand the urgency and will work to get you support as quickly as possible.
10. Is my privacy and dignity protected? We are committed to protecting your privacy and dignity at all times.